Our Policies

All USA orders are shipped out within 48 business hours after an order has been placed. The USPS priority mail shipping service then takes an extra 2-4 days to get delivered.

1. Any claims for damaged, defected, wrong, or missing items must be submitted within 5 days from delivery date. It must be accompanied by photos displaying the evidence of claims. Or you can keep the item and negotiate with our customer service for the solution directly.

Tips: Customization order beyond the website cannot be returned

2. Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals, accessories and free gifts. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged. All returned items will be inspected to see if you have the qualifications for a refund, then we will send return address to your email address.

3. We recommend that you send your return with USPS or which logistics can be tracked online. Customers will pay for return shipping cost unless the wrong items or quality problems as soon as you get it. Diva Dolls Hair will not be responsible for lost returns.

4. If returned items are not in the same condition with when they were sent, we will refuse to make the refund, or just a partial refund according to the hair status. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

What Information Do We Collect?

 When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose to Provide 

For example, you may need to provide the following information: 

– Name/Email
– Shipping address
– Phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Web Sites Use Information  

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us? 

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.

What Are Cookies? 

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Protect Your Information? 

 We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Do We Disclose Information to Outside Parties? 

 We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information? 

 We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site? 

 We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.

UPDATES TO THIS POLICY
If we change or update this Privacy Policy, Yolissa Hair will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. 

If you have any questions or suggestions, please email: Divadolls4247@aol.com

You also have the option to expedite the shipping process by choosing our 'next day USA delivery' or 'same day Houston Local hand delivery' method. 

We understand that picking the right hair (Smooth, No Tangle, No Shed, Right Color etc.) might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Hair set for your satisfied hair. Due to re-sell reasons we only exchange items that have not been opened, worn or tampered with. 

1. HOW DO I MAKE A RETURN?

Email us at Divadolls4247@aol.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualifications for a refund. Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.

2. WHAT IS THE RETURN PERIOD?

We will provide a refund period on unopened hair extensions within 30 days of the date that you receive your hair.

3. WHY ARE DIVA DOLLS EXTENSIONS NON-RETURNABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.

4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

That all depends. If there are wrong items or quality problems as soon as you get the item, we will send you a free return label or pay for shipping costs, or you will pay for the shipping if other conditions. We recommend that you send your return with a tracking option because Diva Dolls Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

5. MAY I RETURN MY DIVA DOLLS HAIR WITHOUT CONTACTING YOU OR GETTING AN RMA(RETURN MERCHANDISE AUTHORIZATION)?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

6. WHERE I RETURN MY HAIR TO?

We will send you our USA warehouse address once we confirm your hair can be returned. If you are nearby, you can please go to return it by yourself.

The opening time of US warehouse:  

Monday-Friday: 9:00am-5:00pm;   

Saturday-Sunday: Closed

7. WHEN WILL I RECEIVE MY REFUND?

All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. A refund will be provided to the original method of payment after we have received, inspected, and confirmed the return. If you paid by Paypal balance, the refund will return to your balance quickly. If paid by credit card, the refund will need 3-7 working days or longer to process by your bank. You can please contact your bank to confirm it.

Should you have any other questions, be free to e-mail us at Divadolls4247@aol.com. We're here to help!